amano is booking, diary and certificate software for chimney sweeps. It is run by Antonio Jaconelli in Glasgow, Scotland, trading as amano sweep (“amano”, “we”, “us”). You can contact us at support@amanosweep.co.uk.
In short. You get a free trial, then pay a flat monthly or yearly price per business. Your customers and records are yours, and you can download them at any time. You stay responsible for your work and the certificates you issue. You can cancel whenever you like.
1. These terms
These terms are an agreement between amano and the business that uses amano (“you”). By creating an account or using amano, you accept them on behalf of your business. Our data processing agreement forms part of these terms.
amano is for businesses only, not consumers.
2. Joining and your free trial
- amano is invite-only. You ask to join, we have a chat, and if amano suits you we set up your account.
- New accounts start with a 14-day free trial. No card is needed to start.
- Before your trial ends, we'll remind you to choose a plan. If you don't, your account becomes read-only. Your data is kept, you can still view and download it, and your booking page is switched off until you choose a plan.
3. Plans and prices
| Plan | Price | Includes |
|---|---|---|
| Founding Sweep | £19 a month or £190 a year | Everything in Team. For the first 10 sweeps to sign up. Price fixed for as long as you stay subscribed without a break |
| Solo | £29 a month or £290 a year | One sweep: website, booking page, reminders, certificates |
| Team | £45 a month or £450 a year | Up to 5 vans and logins |
- Prices are per business and are paid in advance, monthly or yearly, by card or Direct Debit through Stripe once online payment is switched on. Until then we'll invoice you.
- Prices are exclusive of VAT. amano is not currently VAT registered. If it becomes VAT registered, VAT will be added to later invoices at the rate in force at the time.
- We may change prices for Solo and Team by giving you at least 30 days' notice by email. A change applies from your next billing date after the notice ends. Founding Sweep prices don't change while you stay subscribed.
- If a payment fails, we'll tell you and give you time to fix it. If it's still unpaid after that, your account becomes read-only as in section 2.
- We never charge your customers a booking fee. Your customers pay you directly. amano never handles your customers' money.
4. Cancelling
You can cancel at any time in Settings or by emailing us. Your plan runs to the end of the period you've paid for, and isn't refunded for part periods. After that your account becomes read-only. You can download your data for 90 days, after which we delete it, as set out in our privacy notice.
5. Your responsibilities
- Your work and your certificates. amano provides forms and records. The inspections, findings, advice, certificates and warning notices are yours, issued under your name and your professional judgement. They must meet your trade body's standards and the law. amano does not check your work or give safety or compliance advice.
- Your customers' data. You're the controller of your customers' information. You must have a lawful reason to add people to amano and to email them, and you must deal with their data rights requests (we'll help, as the data processing agreement sets out). Only import customers you have a genuine relationship with.
- Accurate details. Keep your business details, prices, insurance, membership numbers and bank details accurate.
- Your logins. Keep your passwords private and tell us straight away if you think someone else has got in. You're responsible for what happens under your logins.
- Fair use. Don't use amano to send spam, break the law, upload anything harmful, try to get into other accounts, or copy or resell the software.
6. Your data
Your customers, records and documents belong to you. You can export your customers and a full backup from Settings at any time. We use your data only to provide amano to you, as set out in the data processing agreement. We may use anonymous, combined figures (for example, the total number of bookings made through amano) to improve and describe the service. These can never identify you or your customers.
7. The service
- We work hard to keep amano running and secure, but we can't promise it will always be available or free of errors. We'll try to carry out maintenance at quiet times and tell you about planned downtime in advance where we can.
- We keep improving amano. We may change or remove features, but we won't remove a core feature of your plan without telling you at least 30 days in advance. If that leaves amano unsuitable for you, you can cancel and we'll refund any unused paid period.
- The amano software, design and brand belong to us. Your business name, logo and photos remain yours. You allow us to show them on your booking page and documents.
8. Suspending or ending an account
We may suspend or close an account that breaks these terms, puts other users or the service at risk, or isn't paid. Where we reasonably can, we'll warn you first and give you a chance to put things right. If we close your account for any reason other than a serious breach, you'll still get 90 days to download your data.
9. Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.
- We're not liable for indirect or consequential loss, or for lost profits, lost bookings, lost business or lost goodwill.
- We're not responsible for the content of your certificates, notices, quotes or invoices, or for any work you carry out.
- Otherwise, our total liability to you in any 12-month period is limited to the amount you paid us for amano in that period.
10. Changes to these terms
We may update these terms. We'll email you at least 30 days before a change that affects you materially. If you keep using amano after it takes effect, the new terms apply. If you don't accept a change, you can cancel before it takes effect.
11. General
- These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.
- If any part of these terms can't be enforced, the rest still applies.
- We may transfer this agreement to a company that takes over amano, such as a company formed to run it. We'll tell you if that happens, and your rights won't be reduced.
- Notices can be given by email: ours to the email address on your account, yours to support@amanosweep.co.uk.