amano is booking, diary and certificate software for chimney sweeps. It is run by Antonio Jaconelli in Glasgow, Scotland, trading as amano sweep (“amano”, “we”, “us”). You can contact us at support@amanosweep.co.uk.
In short. If you've booked or been in touch with a chimney sweep through an amano page, that sweep decides how your details are used. amano provides the software and handles your details on the sweep's behalf. We never sell your details, never use them for advertising, and never contact you about anything other than your sweep.
1. Who is responsible for your information
If you're a homeowner, tenant, landlord or letting agent dealing with a sweep, the sweep is the controller of your information under UK data protection law. Their name is shown on the booking page, emails, certificates and invoices you receive. amano is their processor: we store and handle your information only to run the sweep's bookings and records, under a written agreement with them (our data processing agreement).
If you're a chimney sweep using amano, or you've asked to join, amano is the controller of the information about you and your business account. Section 6 covers this.
2. What information is collected about homeowners
- Contact details: name, phone number, email address and the address of the property.
- About the job: number of flues, appliance and fuel, services wanted, preferred times and any notes you add.
- Booking and job records: visit dates and times, what was done, prices, quotes, invoices and payments the sweep records.
- Safety records: sweep certificates, warning notices, inspection findings and photos of the chimney or appliance.
- Landlord or agent details, where the sweep adds them to receive copies of certificates.
Your bank or card details are never collected by amano. If you pay a sweep, you pay them directly.
3. How it's used
- To book your visit and send confirmations, changes and a reminder the day before.
- To give you your certificate, any warning notice, quote or invoice, each through a private link.
- To remind you when your next sweep is due, if the sweep has that switched on. Every reminder has an unsubscribe link.
- To ask for a review after a visit, if the sweep has that switched on.
- To keep a record of the work on your property (the chimney passport). That record can be useful for safety, insurance and when selling a home.
The sweep's lawful basis is usually contract (arranging the work you asked for) and legitimate interests (keeping safety records and reminding existing customers when a sweep is due). Where the law requires consent, for example for marketing, the sweep must get it.
4. How long it's kept
Records are kept for as long as the sweep uses amano, because certificates and job history are part of their professional records. When a sweep closes their account, they can download everything. We then delete their data within 90 days, unless the law requires us to keep it longer.
Certificates and warning notices stay available through their private links while the record exists, even if the sweep stops paying for amano. A safety record should never disappear because of a billing problem.
5. Your rights
You can ask to see, correct or delete your information, object to reminders, or ask for a copy to take elsewhere. Please contact the sweep first, as they're responsible for your records. If you can't reach them, email support@amanosweep.co.uk and we'll pass your request on and help them deal with it.
Some records, such as a warning notice about a dangerous appliance, may need to be kept even if you ask for deletion, where there's a legal or safety reason to keep them.
6. Chimney sweeps and people asking to join
When you ask to join or use amano, we hold your name, business name, email, phone number, area, trade body details, website and anything you tell us. Once you're a member, we also hold your business settings, your login, your usage of the app and, once payments are switched on, your billing records through Stripe. Your bank details for invoices are stored securely and shown only on your own invoices.
We use this to decide whether amano suits you, set up and run your account, support you, send service emails (such as onboarding tips and your Monday summary, which you can switch off) and take payment. Our lawful basis is contract and legitimate interests. If you ask to join but don't go ahead, we delete your application within 12 months.
7. Who else handles the information
amano uses these providers to run the service. Each is bound by contract to protect the data and use it only to provide their service to us:
| Service | What it does for amano | Where data is held |
|---|---|---|
| Supabase | Database, logins and file storage | London, UK |
| Netlify | Hosts the websites and booking pages | Global network (US company) |
| Resend | Sends emails such as confirmations, reminders, certificates and invoices | Ireland, EU (US company) |
| ImprovMX and Google (Gmail) | Receive and store emails sent to support@amanosweep.co.uk | EU and US |
| Apple and Google push services | Deliver phone notifications to sweeps who switch them on | Global |
| Stripe | Takes subscription payments from sweeps (once payments are switched on). Never used for homeowners | EU and US |
| postcodes.io | Turns postcodes into map positions for route and mileage planning (postcode only) | UK |
| Google Fonts | Supplies the typefaces on our pages. Your browser shares its IP address with Google when it loads them | Global |
Where data leaves the UK, it's protected by the UK's adequacy rules or the UK International Data Transfer Agreement or Addendum. We don't share information with anyone else unless the law requires it.
8. Keeping it safe
Everything is sent over encrypted connections. Each sweep's records are kept separate at the database level, so one sweep can never see another's customers. Certificates, quotes and invoices are shared through private links that can't be guessed. Staff access is limited to what's needed to run and support the service.
9. Cookies
Our booking pages don't use advertising or tracking cookies. The sweeps' app keeps you signed in using storage on your own device. Our pages load typefaces from Google Fonts, as listed above.
10. Complaints
If you're unhappy with how your information has been handled, please tell us first at support@amanosweep.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
11. Changes
We'll update this notice when the way we handle information changes, and show the date at the top.